Contact Us
Questions about your account, billing, design files, or the product? Our support team reads every message. Email is the fastest way to reach us.
- General support and questions: [email protected]
- Privacy and data requests (including account deletion): [email protected]
- Copyright / DMCA notices: [email protected] (see our Copyright policy)
What to include
To help us answer quickly, tell us what you were trying to do, what happened, and which browser and laser software you use (LightBurn, Glowforge, xTool, and so on). If a design came out wrong, a screenshot helps a lot. If it is a billing question, include the email address on your account.
Report a problem with a design
AI results are not perfect, and we improve them from real reports. If a generation looks wrong, you can send a bug report straight from the site using the Report a bug button at the bottom of any page, or email us. We may add credits to your account for a helpful report once it is reviewed.
Response time
We aim to reply within two business days. We are a small team, so complex issues can take a little longer, but we will always get back to you.
Looking for how-to help first?
Many questions are answered in our laser cutting and engraving guides: how to convert a photo to a cuttable SVG, the best laser settings for wood and acrylic, what bridging and kerf mean, and more. The tools themselves are on the converter and AI Builder pages.